Privacy Policy — Veden.no    

    Last updated: 23 September 2026

    1. Data Controller

    BE Trade SIA (reg. 44103145330)

    Krustpils iela 6, Riga, Latvia LV-1073

    Email: [email protected] | www.veden.no

    2. Data We Collect

    When you contact us via form, chat or email, we may collect:

    - Full name

    - Email address

    - Phone number (incl. country code)

    - Delivery address (city/region)

    - Message content and enquiries

    3. Purpose of Processing

    We process your data to respond to enquiries, prepare quotes, send product

    information and fulfil legal obligations related to export and delivery.

    4. Consent to Marketing Communications

    By completing the form or chat window and ticking the consent box, you agree that

    Veden.no may contact you via:

    - Email — quotes, pricing information and news

    - WhatsApp — follow-up on your enquiry (if mobile number provided)

    - Email newsletter — seasonal campaigns and birch firewood information

    You may withdraw consent at any time by replying STOP to a message, clicking the

    unsubscribe link in an email, or contacting us at [email protected].

    5. Legal Basis

    - Consent (GDPR art. 6(1)(a)) — marketing communications

    - Legitimate interest (GDPR art. 6(1)(f)) — responding to enquiries

    - Contract (GDPR art. 6(1)(b)) — purchase agreement

    6. Retention and Deletion

    - Enquiries and quotes: up to 3 years

    - Customer records and invoices: up to 7 years (accounting requirements)

    - Newsletter subscribers: until unsubscribed

    7. Sharing with Third Parties

    We do not share your personal data, except with: transport companies (delivery

    address), Mailchimp/Intuit (email marketing, Standard Contractual Clauses), Google

    LLC (analytics, anonymised data), Meta Platforms (only with your consent).

    8. Your Rights

    You have the right to access, rectify, erase, restrict and port your data. Complaints

    may be lodged with Datatilsynet (datatilsynet.no). Contact us: [email protected]

    9. Cookies

    We use cookies for analytics (Google Analytics) and marketing (Meta Pixel, Google

    Ads). You can manage your consent via the cookie banner on the website.

    10. Changes

    Material changes will be notified by email. The current version is always available

    at veden.no/privacy-policy

    Questions? Contact us at [email protected]