TERMS OF COOPERATION

SIA "BE Trade" (hereinafter referred to as the "Seller") provides the functioning of the website veden.no (hereinafter referred to as "veden.no") and offers goods and services. Please read these terms carefully before using the services provided by veden.no. By using the services of veden.no, you agree to these terms.

1. General issues

1.1. The terms determine:

1.1.1. the procedure by which SIA "BE Trade" (hereinafter referred to as the "Seller") provides the functioning of the website veden.no (hereinafter referred to as "veden.no") and offers goods and services;

1.1.2. the rights and obligations of the Seller and the Buyer, liabilities, the procedure for purchasing and paying for goods, delivery, the procedure for submitting and reviewing claims and provides general information about the services offered by the Seller.

2. Customer information and data protection

2.1. The Buyer's personal data submitted to the Seller are processed in accordance with the Data Protection Law. Data is provided to third parties only with the Buyer's consent or in cases provided for by law.

2.2. When using veden.no, the Buyer is obliged to ensure confidentiality, to preserve the account access data (username and password) and to limit access to his account to other persons to the extent permitted by applicable law. The Buyer understands and agrees to assume responsibility for all actions that occur with the Buyer's account and/or access data. The Buyer undertakes to take all necessary measures to ensure that the access data is kept private and stored securely.

2.3. The Buyer is obliged to immediately notify the Seller if he has concerns that a third party has obtained information about the access data or the access data is being used without the Buyer's permission. The Seller is not responsible for the consequences if the Buyer's login information has become available to third parties due to the Buyer's fault.

2.4. The Buyer is responsible for entering accurate and complete information into the veden.no system and is obliged to notify the Seller in a timely manner of any changes to this information. The Buyer has the right and opportunity to view and change the information and account settings himself. The Seller is not responsible for the consequences of inaccurate or late data entry by the Buyer.

2.5. The Buyer may not use veden.no to interrupt its operation or affect access in any other way, or for fraudulent purposes, illegal activities or related crimes, or to cause other operational disruptions or inconveniences.

2.6. The Seller reserves the right to suspend the provision of services to the Buyer, close user accounts, remove or change any content if the law, these Terms of Use or any other laws and/or regulations are violated.

2.7. If the Buyer, through his/her actions or inaction, attempts to undermine, damage or disrupt the operation of veden.no, the Seller has the right to immediately and without notice restrict or suspend access to the website and refuse further service.

3. Copyright and database rights

3.1 All veden.no content, including text, graphics, logos, button icons, images, audio-video clips, digital downloads and data compilations, belong to the Seller or third parties who supply the content and are protected by the laws of the Republic of Latvia and international copyright laws.

3.2. Without the written permission of the Seller, the Buyer is prohibited from copying or distributing any part of the veden.no content systematically and/or repeatedly. In particular, the Buyer may not, without the written consent of the Seller, mine data, use any robot or similar data extraction program to obtain any veden.no information (regardless of whether once or repeatedly). In addition, the Buyer may not create its own database and/or publish any veden.no information (e.g. veden.no prices and product descriptions) without written consent.

4. Order cancellation, return of goods and right of withdrawal

4.1. The Buyer has the right to cancel his order until the moment of delivery of the goods, notifying “Baltic Exports” SIA (for example: by phone, e-mail) indicating the order information.

4.2. The Consumer may exercise the right of withdrawal and unilaterally withdraw from the contract within 14 days from the date of receipt of the goods, and in this case the Consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. In accordance with the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 "Regulations on distance contracts", the Consumer has the right to return the received goods and cancel the Purchase contract without providing any justification, by sending an application by letter, fax or e-mail.

4.2.1 The consumer shall send the goods back to the seller or service provider or hand them over to the seller or service provider or his authorized person without undue delay, but not later than within 14 days after sending the withdrawal form or notification of the exercise of the right of withdrawal to the seller or service provider. The deadline is met if the goods are sent back before the expiry of the 14-day period. This requirement does not apply to cases where the seller or service provider itself has offered to take the goods back.

4.3. The consumer has the right to exchange the goods for other goods within 14 calendar days by sending a return application to the Baltic Exports e-mail address, indicating the order information, bank account number and address where the goods that the consumer wishes to exchange are located.

4.4. The return of goods does not apply to body care and hygiene products if their packaging has been opened or if the price of the goods was reduced during the use of the goods.

4.5. The returned product must be in the same condition as it was received by the Consumer (including all items in the packaging). If the product was purchased during a campaign in which another product was added to the product, the Consumer must return the entire set (i.e. all products that were delivered).

4.6. If the returned product is damaged and the damage is not caused by Baltic Exports; caused by improper use (if the product is used for a purpose other than to determine the nature, properties and operation of the product.), the Seller, after refunding the value of the product, has the right to recalculate the value of the product and request the Consumer to compensate for the difference. The Seller shall inform the Consumer about this in writing by sending information to the e-mail address specified in the Consumer's order. In the event that the Consumer does not agree with the decrease in the value of the product specified in the notification, the Seller shall have the right to invite an independent expert to confirm the value of the product. The costs associated with the expert's services shall be shared equally between the Consumer and the Seller, except in cases where the position of one of the parties proves to be unfounded. In this case, the costs associated with the expert's services shall be borne by the party whose position was manifestly unfounded.

4.7. In case of return, the goods must be sent to:

SIA “BE Trade” warehouse

Krustpils iela 6, Riga, LV - 1073

4.8. In the event of cancellation of the order described in clause 4.1 of the Terms and Conditions or in the event of return of the goods described in clauses 4.2 and 4.3, the Consumer shall be refunded the amount paid (including delivery costs). The amount of money shall be refunded to the bank account specified by the Consumer no later than 30 (thirty) days from the moment when the notification of cancellation of the order or return of the goods is received by Baltic Exports, provided that the Consumer has returned the goods within the same period of time, except for the cases described in clauses 4.4, 4.5 and 4.6 of the Terms and Conditions.

5. Warranty terms and non-compliance of the goods with the requirements of the contract, return of the goods

5.1. The Seller guarantees the high-quality functioning of the product during the warranty period, provided that the instructions for use are followed. The warranty period is determined by the manufacturer (the Consumer is provided with a warranty of at least two years from the date of purchase).

5.2. In the event of damage to the product during the warranty period, free repair is performed or another legal requirement of the Buyer is fulfilled.

5.3. Warranty obligations are canceled in cases where mechanical damage is detected or unqualified installation has been performed, or defects have arisen as a result of improper use of the product or wear and tear of the product as a result of its normal use. Warranty obligations are also canceled if:

5.3.1. damage to the product has arisen as a result of its improper operation, failure to comply with the description of the manual, or it has been carelessly stored, maintained, serviced or overloaded.

5.4. The warranty does not apply to consumables, accessory sets (accessories), power supplies and other parts of the product that have a limited resource, if such replacement is provided for by the design and is not related to the disassembly of the product.

5.5. To receive warranty service, the Buyer must contact the service provider of the specific product or the office of SIA "BE Trade" with a proof of purchase and a manufacturer's warranty card (if one is provided for the product): Krustpils Street 6, Riga on business days from 9:00 to 17:00 to eliminate the non-conformity of the product within the scope of the warranty.

5.6. If the product submitted for warranty repair cannot be found to be damaged or warranty service is canceled, the service center reserves the right to receive payment for the work performed from the Buyer.

5.7. If the product does not meet the requirements or in case of damage, the Buyer has the right to request repair or replacement of the product with an equivalent one that meets the requirements or to cancel the order and return the non-compliant product to the Seller.

5.8. In the event of returning the product that does not meet the requirements, a refund will be made, taking into account the period of use and use of the product. The money will be transferred to the Buyer's bank account no later than 30 (thirty) days from the moment the product is returned to the Seller.

5.9. Complaints received regarding the quality of the product will be considered in accordance with the norms set forth in the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and in accordance with the regulatory requirements of the Cabinet of Ministers Regulation No. 631. "Procedure for filing and considering a consumer claim regarding a product or service that does not meet the terms of the contract" (Cabinet of Ministers Regulation No. 631).

6. Procedure for submitting complaints

6.1. veden.no The deadline for submitting claims for purchased goods is 3 business days from the date of their purchase.

6.2. A claim can be submitted provided that the product has been used only for its intended purpose. If the defect has occurred due to the manufacturer's fault, all expenses related to materials and repairs will be covered. Compensation is not provided for damage or loss if such has occurred under the influence of external circumstances (lightning, voltage fluctuations, lack of ventilation, battery fluid leakage, fire, flood, natural wear and tear, etc.), as well as damage resulting from use or damage to the exposed parts of the product (batteries, stand, etc.)

6.3. In order to submit a Claim, the original document confirming the purchase of the product must be preserved.

6.4. The submission of a claim does not apply to the product's instruction manual, adjustment, maintenance, cleaning, restoration of the commercial appearance of the product or the elimination of faults that have occurred in the event of failure to comply with the product's instruction manual.

6.5. To file a claim, the Buyer must write to the e-mail [email protected].

6.6. The right to file a claim applies to all goods sold by the Seller in the territory of the Republic of Latvia.

6.7. In addition to the right to file a claim, the Buyer has the right to refer to any other laws in force in the Republic of Latvia.7. Availability of Goods, Price and Accuracy of Information

7.1. All prices of goods on the veden.no website are indicated excluding Value Added Tax. The costs of the delivery service of goods are not included in the indicated price of the goods.

7.2. The Seller is obliged to check the prices each time when processing the Buyer's order, before receiving payment or sending the Delivery Confirmation, in order to prevent cases where the Seller has unknowingly indicated an incorrect price for the Goods or Services.

7.3. If the goods are ordered at an incorrect price and the correct price is higher than the price in the veden.no offer, the Seller contacts the Buyer before sending the Delivery Confirmation and asks whether the Buyer agrees to purchase the product at the correct price or wishes to cancel the Order.

7.4. If the correct price of the goods is lower than the indicated price, the Seller reduces the sales price to the correct price and sends the goods to the Buyer.

7.5. The Seller reserves the right to refuse to sell the product if any of the following problems have occurred with it: inaccurately entered product price or technical problem in the system

7.6. Considering that the products are always available in limited quantities, the price and availability of the products may change without prior notice. In this case, the Seller has the right to refuse to sell the specific product and refund the payment made to the customer to the bank account within 10 (ten) business days.

7.7. Product images are used for illustrative purposes only.

7.8. Product information is regularly checked and updated. Information may be updated at any time, including after the Buyer's last visit.

8. Payment for the product, ownership

8.1. The customer can pay the purchase price of the product by bank transfer to the Seller's bank account (after receiving the invoice by e-mail)

9. Delivery of the products

9.1. Delivery is made to the delivery address specified by the customer, unless otherwise agreed.

9.2. The Seller informs that all information regarding availability, delivery costs or other delivery information of the goods are only preliminary and approximate calculations. They do not guarantee that the delivery will be made within the specified time frame. Unless veden.no has arisen during the processing that the ordered goods are not available, the Buyer will be sent additional information by e-mail. This provision in no way limits the Buyer's statutory rights.

9.3. In the event that the goods ordered by the Buyer are not available in stock and must be specially ordered, and if in this regard the delivery of the goods within the delivery period specified in the description is not possible, as well as in other cases when timely delivery of the goods is not possible, and in cases for which the Seller cannot be held responsible, the Seller shall inform the Buyer thereof by phone or e-mail specified by the Buyer when placing the order, within 2 business days, and shall also inform the Buyer of the delivery time of the goods. In the event that the Buyer has lost interest in purchasing the goods due to the delivery deadline, the Buyer has the right to cancel the Order and the amount paid by the Buyer (including transportation costs) will be returned to the Buyer.

9.4. The Buyer is obliged to monitor the correctness of the contact information when placing an order in order to avoid delays and misunderstandings when delivering the goods. The Seller is not responsible for delays and misunderstandings when delivering the goods that have arisen in the event of inaccuracy of the data when placing an order.

9.5. The Seller delivers the goods to the Buyer together with descriptions in Latvian and necessary sales documents (consignment notes). Before signing the consignment note for receipt of the goods, the Buyer is obliged to check the packaging of the goods and, in case of external damage, indicate it on the consignment note. In the event of damaged packaging, the Buyer is obliged to inform the Seller by sending information to e-mail. The goods, the packaging of which is damaged due to the fault of the Courier or the Seller, will be replaced.10. Changes to the Services and Amendments to the Terms

10.1. The Seller reserves the right to change or supplement these Terms without prior notice. Changes are announced on the veden.no website and come into force from the moment of their publication. If the order was placed before the amendments to the Terms came into force, the terms that were in force at the time of the order are applied, except for cases when the legislation or these Terms do not provide otherwise.

11. Buyer's age restrictions

The Seller does not offer goods for sale to minors. Only adults can purchase the Seller's goods and services for children. If the Buyer is under 18 years of age, he can use veden.no only with a parental guardian.

12. Our contact information

SIA "BE Trade"

Krustpils iela 6, Riga, LV-1073

Reg. No. 44103145330